Contact the team behind our SharkRoll guides

Does a bonus figure look wrong to you, or would you like a wagering example explained differently? Write to us through our contact form and we will read it. Please leave out passwords, card numbers and account details: a message about a guide needs only the guide, the section and the figure in question.

Where to send your message

Our contact form is the route for everything about the guides themselves. The casino’s live chat suits a quick question that needs an answer during a session, and the casino’s own contact form suits a longer account matter that is better set down in writing.

What we do with feedback

Corrections

If a figure or condition in one of our guides is outdated, we check it again against our material and amend the guide once it is confirmed. A correction about a welcome tier, a wagering multiplier, a deposit limit or a payout ceiling is the most useful kind, because a reader plans real money around those numbers.

Suggestions

Ideas for a new bonus or wagering topic are welcome. We weigh each by how many readers it would help: a question about how the weekly cashback is calculated, for example, reaches more people than a one-off detail.

Questions about a guide

A reader who finds a passage hard to follow can ask for it to be explained differently. We rephrase the passage in plainer words or add a worked sum, and the aim is a guide that a first-time reader can follow in one sitting.

Before you write

• Name the guide and the section you are reading.
• Quote the figure or sentence that looks wrong.
• Say what you expected to see instead.
• Mention the casino screen or message where you saw the different value, when there is one.
• Leave out passwords, card numbers and any account details.

What happens after you send it

Every message reaches our editors, and a note about a figure goes to whoever wrote the guide in question. We compare the quoted value with our material, and when it differs we amend the guide and keep the correction in the next revision. When the guide already matches our material, we write back with the reason, so that the reader knows the point was weighed and not skipped.

A question that mixes the two kinds, such as a wrong figure noticed during a stuck withdrawal, is easiest to answer when it is split: the figure comes to us, and the withdrawal goes to the casino’s live chat.

Questions for the casino’s own support

We are an information site, so these questions belong with the casino’s support team, reached through its live chat or its contact form:

• Logging in or recovering an account
• Deposits and withdrawals
• Bonus credits and bonus disputes
• Identity and address verification
• Complaints about the casino